Maintaining the relationship with our clients, handling their enquiries and requests is the daily responsibility of our 20-member customer service staff, who ensure that customers are always in focus at trans-o-flex. For key partners we also provide a VIP customer service staff to take care of their needs. Customers may request information on the status of their shipment both via sms and e-mail, or track its route on the Track and Trace surface of our web site. For an even more effective and simple customer service, we have also developed an E-helpdesk at our web site where clients may submit their general requests at any time of the day, quickly and online.
Our price quotes are prepared in such a manner that customers’ individual needs are taken into account to the greatest possible extent. This means that we are able offer fully customized conditions for every need. One of the fundamental reasons for our customers to choose us as their partner in transporting, is the the very good price-to-value ratio of our services.
You hand your package over, and we deliver it the next working day, always bearing in mind that it is important for our customers to have their consignments arrive to their partners as soon as possible.
Extensive experience in transportation
Since our predecessor in title, Road Parcel Ltd., used to be present in the country since 1997, we have a professional past of more than 15 years in the Hungarian market. Above that, the Austrian Post that became our owner in 2007, provides a background to us that ensures our company’s development for long years to come.
Those who have already used our services, usually remain our partners for the long run, and we do our best to maintain our clients’ satisfaction. From our customer satisfaction survey conducted year-by-year it turns out that 85% of our clients would recommend us to their own partners, which is the highest recognition of our work for us.
We pick up and transport packages in the entire territory of the country with the help of 18 depots, and deliver them the next working day following their receipt. What’s more, we also undertake shipments to international destinations, involving 16 countries. Relying on a well-organized international network of partners, international deliveries are characterized by the same high standard of quality and reliability that we demand from ourselves.
We intend to adapt ourselves to the needs of our partners and offer solutions that facilitate effective cooperation.