Customer service staff

Head of the Customer Service Department

– organization and control of customer service processes
– approval of investigated complaints

Szabó Ákos

Ákos Szabó
Head of the Customer Service Department

Orders manager

– management and recording of orders received via e-mail and fax
– classification and forwarding of e-mails arriving to ugyfelszolgalat@tofhungary.hu

Andrea Csillag

Andrea Csillag
Orders Manager

Henrietta Vizi

Henrietta Vizi
Orders Manager

Domestic customer service

– receiving incoming calls

  • taking orders from couriers via telephone
  • agreeing delivery times
  • managing changes in shipment data
  • receiving complaint calls and forwarding them to the complaint manager if necessary

– keeping in touch with and paying special attention to contracted partners

Karolina Kispál

Karolina Kispál
Domestic customer service

Vivien Krajnyák

Vivien Krajnyák
Domestic customer service

Brigitta Majer

Brigitta Majer
Domestic customer service

Anett Tóth

Anett Tóth
Domestic customer service

Szilvia Tőrös

Szilvia Tőrös
Domestic customer service

László Holes

László Holes
Domestic customer service

International customer service

– taking international orders from couriers
– handling incoming calls concerning international shipments

  • agreeing delivery times
  • managing changes in shipment data
  • handling complaint calls

– keeping in touch with international partners

Virginia Olimpia Gáspár

Virginia Olimpia Gáspár
International customer service

Adrienn Marosi

Adrienn Marosi
International customer service

Rita Török-Holdházy

Rita Török-Holdházy
International customer service

VIP customer service

– keeping in touch with and paying special attention to key partners

Zsuzsanna Györki
Zsuzsanna Györki
VIP customer service
Noémi Harangi
Noémi Harangi
VIP customer service
Zsuzsanna Szabó
Zsuzsanna Szabó
VIP customer service
Tímea Strenner
Tímea Strenner
VIP customer service

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