Our goal is to explore the exact reasons of the problem and, as set forth by the General Terms and Conditions, come to a conclusion of each issue, with the consent of all parties, within the shortest time possible, but at most within 30 days following the receipt of the complaint. Complaints and indemnification requests may be submitted in writing only, within a six-month time limitation following the date of sending the package (or of filling in the record – see below).
As far as possible, we strive to introduce preventive measures (e.g. by reorganizing certain processes or communication channels) that help us minimize the chance of repeated mishaps.
All received complaints get registered and are carried along an internal procedure that guarantees their unbiased, objective judgment.
Based on their subject matter, complaints may have to be submitted either to our customer service,
or to the finance department:
Issues to be submitted to the customer service:
• Operational problems (late or partial delivery, loss, mistakes made by couriers etc.)
Contact information of the complaint managers:
Issues to be submitted to the finance department:
• Modifying the payer (of the freight), wrong payer provided
• Invoice complaints due to missed shipment consolidation
• Technical complaints related to invoices (wrong buyer name, wrong payment deadline etc.)
Contact information of our finance department:
|Telephone:||+36 1 8 777 430|
|Fax:||+36 1 8 777 498|